Privacy Policy

Last Updated: 11 June 2026

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Create an account
Place an order
Subscribe to our newsletter
Contact us through our website, email, phone, or social media channels
Participate in promotions, surveys, or other marketing activities

The personal information we collect may include:

Full name
Billing address
Shipping address
Email address
Phone number
Order history
Payment transaction information
Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

IP address
Browser type and version
Device information
Operating system
Website usage data
Pages viewed and time spent on the website
Referral URLs and traffic sources

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Deliver products and services
Communicate regarding orders and customer support requests
Verify and process payments
Improve our website and customer experience
Personalize content and product recommendations
Send promotional emails, newsletters, and special offers
Conduct analytics and performance monitoring
Prevent fraud and unauthorized activities
Comply with legal obligations

3. Consent

By providing us with personal information to complete a transaction, verify payment, place an order, arrange delivery, or contact us, you consent to our collection and use of that information for the specific purpose for which it was provided.

Where required by law, we will obtain your consent before sending marketing communications. You may unsubscribe from marketing emails at any time by following the instructions included in those communications.

4. Payment Information

FitnessShop LK does not store complete credit card or debit card information on its servers.

Payments made through our website may be processed by secure third-party payment service providers. These providers handle your payment information in accordance with their own privacy policies and security standards.

We encourage you to review the privacy policies of any payment providers used during checkout.

5. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment gateways
Delivery and courier services
Website hosting providers
Marketing and email service providers
Analytics providers
Customer support tools

These service providers are authorized to use your information only as necessary to provide services on our behalf.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember your shopping cart
Save login preferences
Analyze website traffic
Measure marketing effectiveness
Personalize website content

Most web browsers allow you to manage or disable cookies through browser settings. However, disabling cookies may affect certain website features and functionality.

7. Information Sharing and Disclosure

FitnessShop LK does not sell, rent, or trade your personal information to third parties.

We may disclose personal information:

To service providers necessary for business operations
When required by law or legal process
To comply with court orders or government requests
To protect our legal rights and property
To investigate fraud, security issues, or violations of our policies
In connection with a merger, acquisition, or sale of business assets

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable measures to secure your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Complete transactions and provide customer support
Meet legal, tax, accounting, and regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

10. Marketing Communications

With your consent, we may send promotional emails, product updates, special offers, and other marketing communications.

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in marketing emails
Contacting us directly using the information provided below

Please note that transactional communications related to orders and account activities may still be sent even if you opt out of marketing communications.

11. Children's Privacy

Our website and services are not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take reasonable steps to remove it.

12. Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing activities
Withdraw consent where consent is the basis for processing
Request information about how your data is used

To exercise any of these rights, please contact us using the details below.

13. Changes to This Privacy Policy

FitnessShop LK reserves the right to modify this Privacy Policy at any time.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

FitnessShop LK
Address: 358/1/1/D Nagaha Mawatha, Pannipitiya, Sri Lanka
Phone: +94 77 795 2763
Website: www.fitnessshop.lk
Email: info@fitnessshop.lk

For privacy-related inquiries, complaints, correction requests, or data access requests, please contact us using the information above.